Hamad Alhajri
ALwajba, Doha, Qatar
Home: 771-217-77
Cell: 552-233-43
h_alhajri@qatar.net.qa
Hamad Nasser Al Hajri
CARRIER OVERVIEW
A result-driven management professional with hands on experience of working in banking and customer
service sector for 13 years. While leveraging expertise in strategic, fiscal and operational leadership; I am
adept at implementing and maintaining business operations in challenging environment with proven skills in
management of a growing customer base. Liaising with higher management to provide insights and analytics
for strategic decision making, remain my key strength. I believe in strong relationship-building and effective
collaboration with management, co-workers and clients.
KEY COMPETENCIES & CORE SKILLS
• Customised customer service .
• Diverse Experience of Banking and Strategizing in Apparent Situations.
• Customer service sector
• Powerful Relationship Building.
• Effective Communication Skills
• Teambuilding and Team Management.
• Initiative taking with Risk Management
PROFESSIONAL EXPERIENCE
• Operational Excellence Senior Manager
• Vodafone, Qatar.
Sep 2019 to Present
o Estimate, track and chase credit accounts including bed debts
o Due data Performance Management of collections on accounts (Local Residents) o
Promote and increase adoption of Digital Payments in users o Liaising with local agencies
for collection and other operational matters
• Deputy Executive Director
• Azizia Youth Centre.
April 2018 to 2021
o Complete quality checklist and other regular checks on Operations o Design and
support program quality manager with reports’ templates. o Create & update monthly
trend & summary reports.
Branch Manager
Qatar International Islamic Bank
Jan 2019 to Sep 2019
o Delivered informational sales presentations to potential investors to build symbiotic client
relationships. o Monitored and tracked securities transactions, fund transfers, margin
accounts and option trading.
• Branch Manager
Masraf Al Rayan
Feb 2015 to Sep 2018
o Delivered informational sales presentations to potential investors to build symbiotic client
relationships.
o Monitored and tracked securities transactions, fund transfers, margin accounts and
option trading. o Exceeding sales objectives o Managing customers’ service and obtain
their satisfaction o Increase in customer satisfaction ratings by implementing new
customer service programs.
o Creating strategies to develop and expand existing customer sales.
• Head of Corporate Relations
Qatar Charity, Doha
Feb 2014 to Jan 2015
o Increasing product & company recognition in the national press to support sales &
marketing teams o Planned and organized corporate media and other special events o
Developed corporate communications strategies and programs, including project
timelines o Designed and ran communications and public relations efforts on projects
with budgets
• Branch Supervisor
Qatar Islamic Bank, Doha Jun 2010 to Aug 2013
o Fiscal reports preparation o Monitoring financial transactions o Overseeing the efficiency
of Day to Day operations o Preserving professional working environment
o Managing or sanctioning loans, mortgages, investments and account operations o
Dealing with customers and their satisfaction issues o Ensuring compliance and security
standards are adhered.
Credit Control and Customer Service Officer
Ooredoo
Sep 2007 to Jun 2010
o Ensure all debts are paid in a timely manner
o Chase overdue account by telephone, email and letter within agreed timescale o
Maintain an updated chase activity
o Handle dispute bills and negotiate to bring payment in agreed terms o Provide accurate
advice on billing queries and complains o Respond promptly and completely to both
client and internal inquiries o Propose write off of irrecoverable and disbursement o
Develop the credit management capability within practice
Skills
• Spreadsheet development
• Cash handling
• Cash flow analysis
• Expert in MS Office Suite
• Reliable
• Excellent work ethic
• Strong interpersonal skills
• Basic mathematical aptitude
• Expert in risk management
• Financial analysis and planning
• Financial Industry Computer Systems Loan Accountant
• Deadline-oriented
• Microsoft Office
• Staff motivation
• Employee training and development
• Schedule management
• Problem resolution
• Self-starter
• Advanced accounting background
• Energetic
• Excels in team leadership
• Dependable
• Multilingual in [English and Arabic]
• Complex problem solving
• Highly patient
EDUCATION
• MSc. Global Leadership & Management
Queens University, Belfast UK
2019 – 2021
• B.A (Hons) Business & Management
University of Northampton, UK
2016 – 2018
PROFESSIONAL TRAININGS & COURSES
• Customer service certification
• CPB business communication
• Basic of Islamic Banking
• Basic of operation banking
• Customer service excellence
• Counterfeiting and forgery certification
PERSONAL / OTHER DETAILS
Date of Birth 16th August 1988 Nationality: Qatari
Marital Status Married Languages Arabic and English
References Available upon request